Deviation Handling

Purchasing On Line (POL) represents Scania’s interest regarding different problems from Scania’s suppliers. When a supplier is handled in POL it means mostly that the supplier is in the Escalation Model Step 1 or higher.

The problems (assignments) handled in POL deal with insufficient quality (non-conformance also found after
mileage) or are issued due to logistical or capacity related problems. POL is a global organisation, founded on
the 1st of February 2002.

Resources for the assignments can be used from different functions and locations around the world depending
on the problem. The objective is to handle supplier related problems, to solve them quickly, and thereby secure
the production and return to the normal situation.

Handling POL cases usually means cross-functional contacts with Sourcing Managers, Quality Engineers, Designers, Q-teams, QA functions and Material Planners in the different Production Units and Warehouses in Brazil, Europe and India.

POL uses different tools for solving the cases depending on the level in the escalation model and the specific case characteristics. Sometimes the POL assignment leader can help the supplier with knowledge, experience and time planning. Sometimes the key to success means informing the supplier of Scania’s demands and expectations.

A tool used by POL when lifting the supplier to step 2 is the “Step 2 meeting” to be conducted with the supplier.
A complete review of the suppliers performance will be made on beforehand and where needed appropriate actions demanded.

Every day there are POL meetings, where the local cases are handled. In these meetings new cases are opened, others are handled for follow-up and cases can be closed. New cases mostly come from a Production Unit (PRU). The focus of every POL meeting is to secure the progress in the cases regarding Short Term corrective actions, root cause analysis and Long Term corrective actions including time schedules to avoid recurrence and solve problems as quick as possible.